QA & Organizational Capability Specialist

The QA & Organizational Capability Specialist executes day-to-day quality transaction audits, training interventions, and continuous improvement actions. Working alongside the Lead, this role diagnoses root causes, delivers frontline coaching, and updates standard operating procedures (SOPs) to prevent defect recurrence

Key Responsibilities

Quality Auditing: Conduct routine end-to-end quality audits across Sales, Implementation, and Aftersales processes. Learning Delivery: Facilitate business onboarding, skill-building sessions, and refresher modules based on audit trends. Root Cause Diagnosis: Participate in Root Cause Analysis (RCA) for identified defects and assist in implementing corrective actions. Knowledge Maintenance: Draft, update, and upload SOPs, work instructions, and job aids to the centralized knowledge repository. Validation: Re-audit processes post-training to verify intervention effectiveness and sustained compliance. Qualifications

Experience: Quality Assurance experience or background, Technical/Operational Training, or Process Improvement. Core Competencies: Quality auditing, instructional facilitation, job aid creation, and problem-solving. Key Skills: Strong written and verbal communication, proficiency in SOP writing, and data analysis