Customer Experience Representative (WFH)

we believe great customer experiences are just as important as great printing. We're looking for a friendly, professional, and detail-oriented Customer Experience Representative to become the first point of contact for our customers via live chat, phone, and email.

Key Responsibilities

Respond to live chat enquiries promptly, accurately, and professionally.

Answer incoming phone calls from customers in a professional, friendly, and confident manner.

Respond to customer enquiries via email in a timely and professional manner.

Provide product information and assist customers with general enquiries.

Create and maintain accurate customer

note

s to ensure seamless handovers to our Australia (Sydney) and Korea (Seoul) teams.

Escalate urgent, technical, or complex enquiries to the appropriate team when required.

Maintain accurate records of all customer interactions in our internal systems.

Prepare quotations and process customer orders following Fast Printing's internal training and procedures.

Deliver an exceptional customer experience while proudly representing the FastPrinting.com brand.

Qualifications and Requirements

Skills & Experience

Excellent written and spoken English communication skills.

Minimum 1-2 years of experience in customer service, live chat, phone support, or a similar customer-facing role.

Strong customer service and interpersonal skills.

Exceptional attention to detail and accuracy.

Ability to work independently and manage multiple tasks efficiently.

Comfortable learning new systems, software, and internal processes.

Strong organisational and time management skills.

Professional, positive, and customer-focused attitude.

Willingness to learn, accept feedback, and continuously improve.

Willingness to work US business hours..

What We’re Looking For

Positive attitude.

Exceptional attention to detail.

Strong sense of responsibility and ownership.

Fast learner with a willingness to improve.

Honest, reliable, and accountable.

Calm under pressure.

Customer-focused team player.

Perks and Benefits

✔ Comprehensive health and life insurance starting on your 16th day of employment, including coverage for one free dependent✔ Flexible leave credits that can be used for vacation, emergencies, and sick leave✔ Exciting Mid-Year Parties with giveaways and cash prizes!✔ Endless opportunities for career advancement✔ We set you up for success with a company-provided PC/laptop and fiber internet connection✔ Tech-on-Wheels support✔ Join our CS Social Clubs and Special Interest Groups to connect with colleagues✔ International career growth and networking opportunities✔ Unlimited cash incentives for successful referrals✔ In-house psychiatrist available to support employees' well-being✔ Become part of the Employee Share Units program✔ Cloudstaff Dream Points – redeemable for useful items like appliances, kitchen gadgets, and more

CLOUDSTAFF: BUILD YOUR CAREER, ANYWHEREEstablished in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.

WHY CLOUDSTAFF IS THE #1 WORKPLACE?

• Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
• Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
• Thrive as an Individual: We offer a strong work-life balance with flexible

schedule

s, meaningful perks and a collaborative team environment.