Project Manager (BPO)

Responsible for working with business partners to identify and implement small to medium projects that support achievement of simple to complex unit or corporate goals. Projects may be business and/or technical (software implementation or application updates) in nature. Responsible for applying project management knowledge, skills, tools and techniques to project deliverables, processes, and systems. He/She can work with moderate guidance. Responsible to apply his/her project management knowledge and operates within the defined parameters using the project management methodologies. Primary duties may include but are not limited to: Manages the development of a prescribed planning document; develops project charter; Partners with sponsors to secure project approval; develops communication management plan. Defines project team roles and responsibilities, develops work plan structure and project schedule; develops deployment plan; Leads project meetings; identifies, documents, and prioritizes scope changes and facilitates approval process; maintains and updates all project documents; secures the appropriate skill sets for project. Sets and manages expectations with resource managers and team members; provides performance feedback to team members and resource managers; maintains issue log; facilitates resolution of issues; executes communication plans. Regularly reports status of reports; manages and monitors ROI throughout the project lifecycle; tracks and manages time and budget against plan. Develops testing strategy; conduct project close-out activities; prepares and participates in quality review checkpoints; obtain/secure and archive necessary approvals; manage and update project plan.

Qualifications

At least 3 years’ experience in Project Management in BPO Setting

Stakeholder management

Cross functional collaboration

Problem Solving

• Performance management and process improvement
• Healthcare Background (Preferred)
• Certified Project Management Professional (Preferred)