Sr. Customer Retention Specialist (Up to 35k + UNCAPPED COMMISSION)

Why you'll love working with the client

• Certified Great Place to Work in Australia
• Attractive base salary, plus uncapped commission
• Annual Salary Review
• Hit your team’s monthly target and you can earn as much as 10k* in commissions. The better your team performs, the higher the commission.
• Opportunity to earn a trip overseas with the hi-achievers club
• Join a day shift account
• Consecutive days off
• Learning and Development programs to accelerate career growth
• Monthly activities, R&R programs, and team-building activities

Your Role Purpose & Objective

You will play a pivotal role in driving conversion rates up and retaining our client base. You will turn customers who are in danger of leaving into happy and engaged customers that want to stay on the hipages platform.

How you will add value

• Meeting and exceeding daily, weekly and monthly KPIs and retention targets (essential)
• Making a high volume of outbound / inbound phone calls (essential)
• 80% Outbound and 20% Inbound calls
• Explaining the key benefits of hipages with potential clients
• Handling customers’ objections (essential)
• Closing the sale and retaining our members Developing and maintaining accurate product knowledge
• Liaising with relevant internal departments to ensure that client’s needs are met
• Effective

note

s taking on all client interactions and input into CRM system

Your Experience

• At least 5 years of BPO sales experience, including 3 years of experience in a customer retention-focused role
• Candidates from any BPO account are welcome, provided their primary experience is in customer retention
• Proven experience handling high-volume calls in a retention or customer save environment
• Strong English communication skills with a highly conversational approach
• Excellent active listening and comprehension skills
• Strong customer engagement and objection-handling skills
• Familiarity with CRM systems, such as Salesforce, is an advantage.