ServiceNow Platform Engineer

ATOS Information Technology Inc. is seeking a Platform Engineer - ServiceNow for a global role based in Metro Manila. This is a full-time position that will see you take on a strategic role within our engineering team, focusing on the design, development, and maintenance of our ServiceNow platform infrastructure. As Platform Engineer - ServiceNow, you will be instrumental in ensuring our platform operates at peak performance, scales effectively, and supports the organisation's digital transformation initiatives across multiple regions and business units.

Key responsibilities

• Design, develop, and deploy ServiceNow platform solutions that support organisational business requirements and strategic objectives
• Manage and optimise the ServiceNow platform infrastructure, ensuring high availability, performance, and security across global deployments
• Collaborate with cross-functional teams including architects, developers, and business stakeholders to understand requirements and implement scalable solutions
• Perform platform upgrades, patches, and maintenance activities whilst minimising downtime and business impact
• Monitor platform health, identify bottlenecks, and implement performance enhancements and optimisation strategies
• Develop and maintain technical documentation, runbooks, and standard operating procedures for platform operations
• Provide technical leadership and mentoring to junior engineers and support team members
• Troubleshoot complex platform issues and implement root cause solutions
• Ensure compliance with security, governance, and regulatory requirements across all platform deployments
• Participate in capacity planning and infrastructure forecasting to support business growth
• About you5+ years of professional experience in platform engineering, systems administration, or related roles within enterprise environments
• Extensive hands-on experience with ServiceNow platform administration, configuration, and customisation
• Strong knowledge of ServiceNow ITSM, IT operations, and IT service delivery modules
• Proficiency in scripting languages such as JavaScript, Python, or Groovy for platform automation and integration
• Solid understanding of database management, API development, and system integration principles
• Experience with cloud platforms (AWS, Azure, or Google Cloud) and virtualisation technologies
• Excellent problem-solving skills with the ability to analyse complex technical issues and develop pragmatic solutions
• Strong communication and collaboration skills with the ability to work effectively across global teams
• Relevant certifications such as ServiceNow Certified Implementation Specialist (CIS), ServiceNow Certified System Administrator, or equivalent

qualifications

Experience with CI/CD pipelines, DevOps practices, and infrastructure-as-code principles is advantageous

Benefits

Competitive compensation packages commensurate with experience and qualifications. Comprehensive health and wellness programmes, professional development opportunities, and access to training resources that will support your career advancement. Flexible working arrangements where feasible. Opportunities to work on cutting-edge technology projects with global exposure, enabling you to develop your expertise and contribute meaningfully to organisational success.

About us

ATOS Information Technology Inc. is a leading global digital services and consulting company, committed to helping organisations harness the power of technology to drive business transformation. With a strong presence across multiple continents, we specialise in cloud solutions, cybersecurity, infrastructure management, and digital innovation. Our mission is to deliver exceptional value to our clients through cutting-edge technology solutions, strategic guidance, and a team of highly skilled professionals. We pride ourselves on fostering a culture of innovation, collaboration, and excellence, where every team member is empowered to make a meaningful impact.