Service Marketing Supervisor

The Service Marketing Supervisor is responsible for planning, implementing, and monitoring marketing and branding initiatives that support the objectives of the Service Department. The role oversees the development and execution of service campaigns, promotional activities, events, digital content, and communication materials to increase customer retention, service utilization, and brand awareness. The position also ensures consistent branding across all service-related touchpoints, coordinates with internal and external stakeholders, and evaluates the effectiveness of marketing initiatives to drive continuous improvement and business growth. Roles and

Responsibilities

Oversees and manages team operations, ensures task completion, monitors performance of teams, and supports efficiency and adherence to company standards. Ensures that the heads of the team are working to meet the team targets. Contributes to short-term planning related to team workflow and performance improvements, but not high-level strategic planning. Creates short term activities and action plans based on the manager's plans. Makes routine decisions related to task delegation, performance management, and process efficiency within team boundaries. Ensures compliance and accuracy of implementation. Develop and implement marketing strategies and campaigns to support Service Department objectives and targets. Plan and execute service-related promotions, events, and dealer and customer engagement activities to increase retention and service utilization. Manage the development of marketing materials, communication assets, and branding initiatives for the Service Department. Oversee the department's digital marketing activities, including aftersales social media/website content, online campaigns, and customer communications. Monitor and analyze the performance of marketing initiatives and recommend improvements to maximize effectiveness and ROI.Coordinate with internal departments, dealers, agencies, and suppliers to ensure successful execution of campaign events.

Qualifications

Bachelor's Degree in Marketing, Business Administration, Communications, or any related fields

Preferably with 3-6 years of experience in marketing or supervisory roles, with a background in event coordination, marketing support, and automotive/motorcycle industry. Proficient in MS Office and data analysis tools

Knowledgeable in digital marketing, brand management, and project management

Familiarity with Meta Ads, web management, SEO, Canva, Photoshop, and photography. Strong organization, planning, execution and coordination skills across marketing initiatives

Willing to work and be assigned at Greenfield District, Mandaluyong City