WFH Customer Service Representative

JOB RESPONSIBILITIES:1. Respond promptly and professionally to users' inquiries and provide accurate information regarding projectfeatures, and technical issues.2. Assist users in troubleshooting and resolving related problems, including difficulties, accountissues, and payment inquiries.3. Provide guidance and support to rules, strategies, and promotions.4. Document and track users interactions and issues using our designated customer support tool.5. Collaborate with other teams, including the development and quality assurance teams, to escalate and resolvecomplex issues.6. Proactively monitor users feedback and identify trends or recurring issues to inform product improvements andupdates.7. Maintain a high level of product knowledge and stay up-to-date with new features, and promotions.8. Contribute to developing and improving customer support processes and resources.REQUIREMENTS:1. Previous experience in a customer service role2. Excellent writing and verbal communication skills in English.3. Strong problem-solving skills and the ability to think critically in a fast-paced environment.4. Empathy and patience when dealing with users concerns or frustrations.5. Basic technical knowledge and proficiency in using customer support tools and software.6. Ability to work independently and collaboratively as part of a team.7. Flexibility to work shifts, including weekends and holidays, is required as a Overnight Shift agent of 24/7support.