Voice Customer Service Representative

We're Hiring: Voice Customer Service Representative

Key

Responsibilities

Handle customer inquiries and concerns through phone calls. Provide accurate and helpful information to customers. Assist customers with their requests and resolve concerns in a professional manner. Document customer interactions and update relevant information in the system. Follow established procedures and service guidelines. Coordinate with internal teams when concerns require further assistance. Maintain a positive and professional customer experience.

Qualifications

Open to candidates from any educational or professional background. Customer Service experience is an advantage but not required. Strong verbal and written communication skills. Comfortable handling customer conversations over the phone. Basic computer skills and familiarity with common applications. Willing to learn new systems and processes. Customer-focused, patient, and professional when handling different types of concerns. Willing to work fully onsite in Makati.