DE033151-Instructor Senior Analyst

• ---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---
• POSITION TITLE: Instructor Senior Analyst
• WORK SETUP: Return to Office

RESPONSIBILITIES

• Manage Training batches of 5 to 25 HC per Training schedule.
• Lead training projects.
• Deliver process/product/policy training in classroom/online environment.
• Develop and deliver training courses for different trainees/markets/products.
• Identify and assess training needs of the team to bridge any process/policy gaps for better performance and understanding about the policy.
• Lead all Process RCA and build training plan to deliver.
• Track and Report all Training activities of New Batches
• Participate/lead policy briefings to ensure any changes are consistent and in line with local cultural, socio, geographical and political conditions.
• Work with business team to achieve top performance, including group coaching, bottom performers identification and training.

OTHERS

• Project Shift Schedule: Rotation
• Project Rest Day: Rotation
• Project/Team Location: Quezon Gateway Tower 2

SKILL AND QUALIFICATIONS

• Standard Trainer Profile
• At least 2 years’ experience in the field of training/learning
• At least 6 months Contact Center experience
• Individual Contributor
• No domain