Human Resources Employee Relations Specialist (Dayshift - Onsite) [I11]

Ready to make an impact in Employee Relations? Want to build your ER expertise in a fast-paced environment? Confident handling sensitive cases with fairness and professionalism? Make an impact. Build your ER career. About the Role We're looking for an experienced HR Employee Relations Specialist to manage and resolve employee relations matters throughout the employee lifecycle. You'll handle workplace concerns, grievances, investigations, disciplinary cases, and employment-related issues while providing guidance to employees and leaders and helping maintain a fair, respectful, and accountable workplace. Ideal Candidate (Must Have Requirements)

• Minimum of 2 years of experience in Employee Relations, Human Resources, or a similar role
• Experience within a BPO, KPO, Virtual Assistant, Shared Services, or high-volume employment environment is preferred
• Bachelor's degree in Human Resources, Psychology, Business Administration, Management, or a related field is preferred
• Hands-on experience handling employee complaints, grievances, attendance and conduct concerns, workplace conflicts, performance matters, and disciplinary cases
• Experience conducting or supporting workplace investigations, including gathering information, evaluating evidence, documenting findings, and preparing reports
• Working knowledge of Philippine labour laws, DOLE regulations, and employment standards
• Familiarity with disciplinary procedures and due process, including Notices to Explain (NTEs), administrative hearing documentation, and Notices of Decision
• Excellent written and verbal English communication skills
• Strong interpersonal and conflict resolution skills
• Strong analytical and problem-solving skills with sound judgement
• High level of integrity, confidentiality, discretion, and professionalism
• Excellent organisational and case management skills with the ability to manage multiple cases and deadlines
• Amenable to work at our Cebu site: IT Park, Cebu City. Tasks and

Responsibilities

• Manage employee relations cases throughout the employee lifecycle
• Handle employee complaints, grievances, attendance concerns, conduct issues, workplace conflicts, and disciplinary matters
• Conduct and support workplace investigations by gathering and evaluating relevant information
• Prepare investigation reports, findings, recommendations, and ER-related documentation
• Guide employees and leaders on ER policies, procedures, and appropriate courses of action
• Prepare Notices to Explain, administrative hearing documentation, Notices of Decision, and other disciplinary correspondence
• Ensure employee relations processes are handled fairly, consistently, confidentially, and in accordance with company policies
• Apply Philippine labour laws, DOLE regulations, and employment standards when handling employee relations matters
• Identify potential employee relations risks and recommend appropriate actions
• Maintain accurate and confidential case records and documentation
• Monitor case progress, follow-ups, deadlines, and required actions
• Partner with leaders and internal stakeholders to resolve workplace concerns effectively
• Support the implementation and improvement of ER policies, processes, and practices
• Promote a respectful, accountable, and positive workplace culture

Industry-leading

benefits

HMO w/ Dental Coverage + Dependents2-week paid Holiday Break. Enjoy the season without worrying

about you

r work. Fixed weekends off (Saturday and Sunday). Take control of your weekends, relax with loved ones, or indulge in your passions. Take advantage of working the day shift schedule! Wake up to the sunrise and wind down as the sun sets. We have a virtual recruitment process. What you need

Strong and Stable Internet Connection for uninterrupted video interviews

Laptop or PC with Webcam for online assessments and interviews--About VAPVAP is a leading, fast-growing offshore staffing solution for Australian and New Zealand small and medium businesses. We recruit and manage virtual assistants (VAs) to empower business owners to achieve their goals. At the same time, we create meaningful opportunities for our staff in the Philippines to lead better lives. We pride ourselves on having a supportive and collaborative team. We value energy, candid communication, and a high-performance work environment. We are looking for someone who fits well into this culture and can contribute positively to our team's dynamic. Other Career Opportunities

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