Marketplace Product Specialist

The Marketplace Product Specialist supports the Marketplace Product team by driving day-to-day product execution, ensuring deliverables are tracked, dependencies are managed, and initiatives progress efficiently across cross-functional teams. The role serves as a key operational partner to Product Managers, helping maintain visibility, alignment, and execution discipline throughout the product lifecycle. This role exists to improve delivery effectiveness, reduce execution gaps, and enable Product Managers to focus on product strategy, prioritization, stakeholder management, and decision-making.

Key responsibilities

• Own intake, tracking, and lifecycle management of product-related tickets (e.g., bugs, enhancements, operational requests)
• Ensure tickets are properly documented, prioritized, assigned, and progressed
• Follow up with relevant teams on status, blockers, and next steps
• Track product-related deliverables across design, development, analytics, and operations
• Maintain clear visibility of timelines, dependencies, and ownership
• Surface risks, delays, or scope issues early to Product Managers
• Support coordination of releases, fixes, and post-launch actions
• Track and maintain agreed product and delivery KPIs based on definitions provided by Product Managers
• Prepare and maintain simple dashboards, trackers, or reports to provide visibility on KPI trends
• Support day-to-day Marketplace BAU activities (issue triage, fixes, config changes, content or flow updates)

About you

• At least 2–4 years experience in a delivery, operations, product support, business analysis, or project coordination role
• Hands-on experience managing tickets, tasks, and work items using tools such as Jira
• Strong written English skills for preparing clear tickets, trackers, updates, and status summaries
• Solid understanding of how cross-functional digital teams operate (product, tech, UX, analytics, operations)
• Comfortable working with dashboards, analytics tools, and structured data to monitor product performance, analyze A/B test results, and identify issues or opportunities
• Strong attention to detail and consistency in execution and follow-through
• Highly organized and disciplined in tracking tasks, tickets, and deliverables
• Strong sense of ownership for follow-through and closure
• Comfortable coordinating with multiple teams and chasing updates when needed
• Able to adapt quickly to shifting priorities and delivery timelines

Benefits

• Permanent dayshift schedule
• Up to 20% variable performance-based bonus
• HMO on Day 1 / HMO with dependents
• Access to mental health coverage and wellness partners
• Wellness Leave and Birthday Leave benefits
• Internal Career mobility
• Opportunity to work and train in international offices

About us

At Home Credit Philippines, we believe that everyone has something special to offer. Our motto "No Small Roles, Everyone is Important" is at the heart of everything we do. We think diversity makes our company better and every single job and person here plays a big part in our success. We're all about creating a welcoming place where everyone feels valued for who they are. This means we make sure that everyone, no matter their background, gets a fair chance at jobs, training, and promotions. If you meet the job requirements, you have a chance to get the job.