Customer Service Representative

We are looking for a customer-oriented and detail-oriented Customer Service Representative to provide excellent support to our clients. The successful candidate will be responsible for handling customer inquiries, processing orders, coordinating with internal departments, and ensuring a positive customer experience.

Key responsibilities

Respond promptly to customer inquiries via phone, email, chat, or other communication channels. Assist customers with product inquiries, order processing, quotations, and order status updates. Build and maintain positive relationships with customers by providing timely and professional service. Coordinate with the Sales and Operations teams to ensure customer requirements are met. Resolve customer concerns and complaints by providing appropriate solutions and timely follow-up. Monitor customer orders to ensure accurate processing and on-time delivery. Maintain accurate customer records and update information in the company's CRM or database. Prepare reports and documentation related to customer transactions and service requests. Identify opportunities to recommend additional products or services that meet customer needs.

About you

At least 6 months - 1 year of experience in Customer Service, Sales Support, or a related role is preferred. Experience in handling B2B clients or industrial products is an advantage but not required. Excellent verbal and written communication skills. Strong problem-solving and customer service skills. Proficient in Microsoft Office applications and CRM systems. Ability to work in a fast-paced environment and manage multiple tasks effectively. Detail-oriented, organized, and customer-focused.