Customer Service Coordinator | Onsite | Day-Shift

CUSTOMER SERVICE COORDINATORWork for our global clients and immerse yourself in our rich and diverse company culture where you can thrive, grow, and just be awe

SOme! Apply now and discover the Satellite Office Candidate Experience – recognised as one of the BEST among BPO companies worldwide.WHAT IS A CUSTOMER SERVICE COORDINATOR?Our awesome client is looking for a Customer Service Representative to join their team and provide exceptional support to both external customers and internal stakeholders. This role is vital to the business and its customers, requiring someone who is passionate about delivering outstanding customer service while confidently working in a fast-paced, high-volume environment.WHAT WILL BE YOUR MAIN RESPONSIBILITIES?Respond to email, phone, and live chat enquiries from external customers regarding online orders, loyalty accounts, general enquiries, and feedback. Ensure shift KPIs are consistently met in line with business expectations. Respond to enquiries from stores, Area Managers, and other internal stakeholders in a timely and professional manner. Handle phone enquiries from both internal and external customers. Investigate and track online customer orders and process refunds where necessary. Manage and maintain customer loyalty accounts. Communicate with key stakeholders to find the best resolution for customer enquiries. Provide a high level of support to external customers and internal support departments. Maintain a positive, professional, and solutions-focused approach when handling customer concerns.WHAT ARE WE LOOKING FOR?At least 3 years of experience in a customer service representative or call centre role. Proven experience delivering strong and exceptional customer service.A genuine passion for finding solutions and resolving customer concerns. Excellent written and verbal communication skills. Strong problem-solving and decision-making skills. Proficiency in Microsoft Office, particularly Outlook, Word, and Excel. Familiarity with Magento. Experience using or working with Zendesk. Confidence and ability to work effectively in a high-volume call environment. Ability to manage multiple customer enquiries while maintaining accuracy and a high level of service.KEY RELATIONSHIPSInternal: All internal support departments

Store Managers and Team Members

Clinic Team Members

Retail and Vet Area Managers

Service Desk ITExternal: Customers