E-Channel and Digital Platforms Head

The Head of E-Channels & Digital Platforms is responsible for the strategy, governance, development, performance, and continuous enhancement of Etiqa Philippines' digital ecosystem, including websites, mobile applications, customer portals, partner platforms, social media-enabled customer journeys, and future digital channels. The role drives customer experience, digital adoption, operational efficiency, and business growth through strong coordination with regional teams, technology partners, and local business stakeholders. Key Accountabilities: Digital Channel Strategy and Growth

Regional Collaboration and Governance

Digital Platform Ownership

Customer Experience and Journey Mapping

Data Analytics and Business Insights

Digital Sales and Commercial Performance

E-Channels & Digital Ecosystem Management

Education, Experiences and Certifications: Bachelor’s degree in business administration, Marketing, Information Technology, Digital Marketing, or related field; master’s degree preferred.10+ years of experience in digital transformation, platform management, or digital strategy, ideally within insurance, fintech, or financial services. Continuous learning in digital commerce, customer experience, AI, analytics, and emerging technologies is highly encouraged. At least 5 years in a leadership role managing digital channels, digital products, online sales, or customer platforms. Experience in Insurance, financial services, fintech, banking, healthtech, or consumer digital platforms. Digital ecosystem partnerships and embedded services. Agile delivery and product management.AI-enabled customer engagement and digital servicing. Customer journey design and digital experience optimization. Excellent communication, stakeholder management, and change leadership skills.