Compliance Lead
UTAK POS
Quezon City, Metro ManilaPosted 30 days agoKalibrr
Setup
Remote
Type
Full-time
Level
Lead
Salary
PHP 27773k/mo
Closes
336 days
Openings
1
Skills mentioned
SwiftCustomer ServiceLegalLeadership
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About the role
- Take on a leadership role by formulating and executing strategic plans in line with company objectives
- Set and ensure the reach of relevant team KPIs to help maintain excellent performance
- Guide and assist clients in submitting necessary documents for BIR permit processing
- Act as the liaison between clients and BIR, facilitating smooth communication and timely processing
- Manage follow-ups with BIR and clients, ensuring swift and accurate processing
- Address client inquiries and concerns related to permit processing
- Update and maintain trackers for accurate record-keeping
- Provide suggestions for process improvements to enhance efficiency
- Serve as the main point of contact for clients' BIR-related concerns
Qualifications
- Experience in business, communication, compliance, processing, or a related field
- Strong interpersonal skills and ability to communicate effectively with clients and stakeholders
- Detail-oriented with excellent organizational skills
- Problem-solving abilities and a proactive approach to resolving concerns
- Comfortable handling calls and corresponding through text, email, and chats
- Previous experience in customer service, compliance, or a related role is preferred
- Proficient in maintaining accurate records and trackers
- Ability to manage multiple tasks and client interactions simultaneously
- Enthusiasm for working in a dynamic and fast-paced startup environment
- Familiarity with BIR processes and mall accreditation is advantageous
Sourced from Kalibrr · posted 30 days ago · you apply on the original site