Operations Manager – Growth, Sales and Client Portfolio

• Operations Manager – Growth, Sales and Client Portfolio
• Full-Time | Onsite | US Hours

Intogreat Solutions is a growing BPO provider partnering with clients across Australia, New Zealand, Europe, and the US. We connect talented professionals with exciting career opportunities that support high-performing global teams. Our premium client, a fast-growing leader in the luxury travel service space, is expanding, and we’re seeking a standout Operations Manager to be part of their journey. This role is a great fit for a commercially minded leader who enjoys working with people, building strong client relationships, bringing clarity to moving parts, and helping teams grow with confidence. What You’ll Be Responsible For:

• Leading operational teams supporting sales, client delivery, and business growth functions
• Managing multiple stakeholder relationships across clients and internal business units
• Driving operational performance, service delivery, and continuous improvement
• Leading client reviews, escalations, and performance discussions
• Supporting the launch, transition, and growth of new client programs
• Developing leaders and creating accountability across multiple operational functions
• Identifying opportunities to improve efficiency, scalability, and customer outcomes
• Managing projects, operational change, and business improvement initiatives

What We’re Looking For

Essential

• Operations leadership experience within BPO, outsourcing, shared services, sales operations, account management, or client services environments
• Strong stakeholder and relationship management capability
• Demonstrated experience owning client relationships or client portfolios, including managing escalations, leading service reviews, and maintaining accountability for client outcomes
• Experience leading operational performance, service delivery, and continuous improvement initiatives
• Strong communication, influencing, and problem-solving skills
• Proven ability to work across different teams, departments, and business functions

Preferred

• Experience in sales operations, account management, client services, growth functions, or portfolio management
• Experience supporting multi-client environments
• Experience managing transitions, implementations, or business growth programs

Why Join Into

GREAT?

• Take on a diverse leadership role with broad exposure across operations, sales, client delivery, and growth.
• Work closely with clients, stakeholders, and a collaborative leadership team in a growing global organisation.
• Make a meaningful impact by influencing business growth, operational performance, and strategic initiatives across multiple teams and client portfolios.
• Enjoy a competitive compensation package with comprehensive benefits aligned with market standards, including HMO from day 1 for you and up to 2 dependents.
• Receive 20 days paid time off, with additional leave earned per year of service, plus wellness programs that support work-life balance and personal productivity.
• Grow your career in a supportive environment with access to training, mentorship, and leaders who recognise strong performance and back you to succeed. Role Details
• Work set up: Full time, 100% Onsite
• Schedule: US hours

Ready to Shape the Future? If you’re ready for a role where your leadership can support growth, strengthen client outcomes, and make a real impact, we’d love to hear from you. Apply Now: If this sounds like the right next step for you, we’d love to hear from you. As this is an onsite role, we’re looking for candidates who are based within a convenient commuting distance of Eastwood Plaza, QC.