Customer Service Representative | Up to 37K | HMO Day 1 | Virtual Hiring Process

We are looking a Customer Service Representative for our call centre operations based in Makati City. This is a full-time position that plays a vital role in our organisation by serving as the primary point of contact for our customers. As a Customer Service Representative, you will be responsible for handling inbound and outbound calls, addressing customer enquiries, resolving issues efficiently, and ensuring every customer interaction reflects our commitment to excellence.

Key responsibilities

• Answer inbound customer calls in a professional and courteous manner, addressing enquiries and resolving issues promptly
• Provide accurate information about products and services to customers
• Document customer interactions and maintain detailed records in the company system
• Handle customer complaints with empathy and work towards effective resolutions

What we're looking for

• High school diploma or equivalent qualification
• S trong communication skills with the ability to articulate information clearly and professionally
• Excellent listening and problem-solving abilities
• Patience and empathy when dealing with customer concerns
• Ability to work in a fast-paced call centre environment and manage multiple tasks
• Proficiency with basic computer systems and call centre software
• A positive attitude and willingness to learn

Ability to

work schedule

d shifts, including potential evening or weekend availability