Product Marketing Manager, Postpaid CX & Assignee Management

Education

EDUCATION

• Bachelor's degree in Marketing, Business, Communications, or a related field. MBA an advantage.

Qualifications

WORK EXPERIENCE

• At least 8 years in product marketing, CX, or digital, preferably in telco postpaid.
• Experience owning a digital / app product and running monetization or lifecycle programs.

Duties And Responsibilities

• FUNCTIONAL
• Designs and executes user-focused engagement strategies to improve adoption, retention, and CX for Enterprise postpaid subscribers.
• Owns the Smart App for Enterprise — roadmap, feature adoption, and in-app engagement and monetization.
• Addresses ARPU decline through targeted monetization and lifecycle offers.
• Drives Infinity churn reduction and base retention through CX and engagement programs.
• Manages assignee monetization initiatives across enterprise postpaid fleets.
• Owns campaign design, delivery, and compliance across the postpaid CX calendar.
• Coordinates with Sales, Brand & Marketing, IT, and CX operations on execution and measurement.
• Tracks ARPU, churn, retention, and campaign performance; reports with corrective actions.
• ADMINISTRATIVE
• Chairs or contributes to pipeline, performance, and risk reviews; escalates issues with recommended actions.
• Submits P&L, pipeline, and performance reports on the required cadence; maintains roadmap, launch, and documentation.
• Completes timekeeping, leave, and expense filings on or before cut-off.
• Participates in performance management (goal-setting, reviews, appraisal) for self and team.
• Completes mandatory compliance trainings annually (Code of Conduct, Data Privacy Act, Information Security).