Admin Assistant (AU Healthcare - NDIS, Hybrid)

• Schedule: Monday - Friday (7:00 AM - 4:00 PM PHT)
• Work Set-Up: Hybrid

Company Summary

This is an inclusive organisation that respects participants choices and diversity in the provision of care and services in supportive environments. The lives of our participants are central to care planning and delivery, enabling a flexible and responsive transition through our services. This company is committed to fulfilling all legal and ethical responsibilities, with an overarching philosophy of care that reflects the vision of the organisation in a collaborative approach with participants and their careers.

Position Summary

The Virtual Assistant - Philippines plays a pivotal role in ensuring seamless front desk operations, administrative support, and client engagement. This position combines high-level customer care with to deliver exceptional service experiences and drive efficiency across daily operations. Acting as the first point of contact for clients and stakeholders, this role demands a proactive, detail-oriented professional who thrives in a dynamic environment.

Key Responsibilities

Front Desk Operations

• Ensure a virtual reception experience that is organised, professional, and welcoming.
• Manage incoming calls, emails, and inquiries promptly and courteously.
• Resolve or escalate client concerns, maintaining high service standards.
• Uphold company protocols, policies, and procedures in all client-facing interactions.

Client Relationship & Engagement

• Act as the primary contact for clients, families, caregivers, and external stakeholders.
• Provide tailored support and guidance to clients throughout their engagement.
• Respond to inquiries regarding services, eligibility, and approvals for care packages.
• Address and resolve complex client concerns, ensuring follow-up communication.
• Promote and inform clients of upcoming events and services.

Process Improvements & Operations Support

• Identify and implement improvements in administrative and reception procedures.
• Collaborate with leadership to streamline virtual front desk and client workflows.
• Develop and document standard operating procedures to enhance efficiency.

Administrative & Marketing Support

• Oversee virtual administrative functions including data entry, record keeping, and document management.
• Support CHSP referrals, intake coordination, and NDIS-related client support.
• Maintain accurate consumer records and ensure data integrity.
• Assist with marketing initiatives, community engagement, and promotional efforts targeting CALD communities.
• Collect client feedback to inform service improvement and innovation.

Cross-Functional Collaboration

• Liaise with internal departments to ensure coordinated service delivery.
• Support rostering team with schedule updates and staff availability.
• Participate in virtual meetings and contribute to operational planning.
• Handle general clerical tasks including digital filing, transcribing, and correspondence.
• Other tasks as delegated to support the ongoing functioning of the company.

What You Bring To The Role

• Certificate III in Administration or equivalent (desirable)
• Excellent communication and interpersonal skills
• Prior experience working in healthcare, NDIS, aged care, or community services (highly regarded)
• Ability to comply with and awareness of work health and safety (WHS)
• Sound understanding of compliance in Aged Care and NDIS (including the quality standards, WHS, infection

prevention and control, and SIRS) setting

• The right to work unrestricted in Australia (evidence will be required)
• A current National Police Records check, dated no later than 3 months from application (or willing to apply

for one)

• Working with Children Check (or willing to apply for one)
• NDIS Workers Screening Check (or willing to apply for one)
• Minimum 2 doses of the COVID-19 vaccination

Join the awesome team and enjoy these benefits & perks:

Benefits

• HMO on Day 1 + 1 free dependent after 1 year of service.
• Mandatory Government Benefits and 13th Month Pay.
• Leave credits and convertible to cash of unused sick leave, paid quarterly.
• Access to Emergency and Bereavement Leave.

Additional

• Hybrid Set-Up
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

Connect

OS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

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Equal Employment Statement

Employment decisions at Connect

OS will be conducted without consideration of factors such as age', race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. Connect

OS ensures the full confidentiality of the data it processes.