Up to 36K + Premium HMO & Free Meals | Night Shift (Ortigas)

Technical Support Representative | Up to 36K + Premium HMO & Free Meals | Night Shift (Ortigas)

Reolink Innovation Inc

Pasig

PHP 18,000 - PHP 26,000 a month

-

Permanent, Fresh graduate, Full-time

Here’s how the job details align with your profile.

PHP 18,000 - PHP 26,000 a month

Permanent

Fresh graduate

Full-time

• Full job description
• Job Title: Technical Support Representative
• | Up to 36K + Premium HMO & Free Meals | Night Shift (Ortigas)

Why Join Reolink Technology Pte. Ltd.?

• Highly Competitive Pay: ₱18,000 – ₱26,000 per month (commensurate with experience and competency) + Night Differential pay + Transportation Allowance + Perfect Attendance + Monthly Performance Bonus (KPI Based)
• Premium HMO Coverage: Comprehensive health insurance that includes access to top-tier private hospitals.
• Free Daily Meals: Enjoy a free lunch/meal provided during your workdays!
• Performance Perks: Perfect attendance incentives to reward your reliability.
• Paid Training: We invest in your success with fully paid training from Day 1.

What You Will Do (Key Responsibilities)

• Omnichannel Support: Communicate with customers via email, chat, and phone to provide effective solutions and enhance our brand image.
• Product Guidance: Handle inquiries related to product recommendations, feature explanations, and functional guidance.
• Technical Troubleshooting: Resolve technical issues reported by customers promptly, escalating complex issues to the appropriate team when necessary.
• Accurate Documentation: Maintain detailed records of customer interactions, solutions, and follow-up actions.

What We Are Looking For (Qualifications)

• Education & Experience: College Graduates (any major) OR College Undergraduates with prior Call Center experience.
• Communication Skills: Advanced typing, written, and oral English communication skills.
• Typing Speed: Minimum typing speed of 40+ WPM required.
• Schedule Readiness: Must be available to work onsite in Ortigas, Pasig City on a fixed night shift schedule (10:00 PM to 6:00 AM).
• Attitude: Strong customer service and teamwork orientation, with the ability to proactively identify and implement effective solutions.
• Complete Compensation & Benefits
• Basic Pay php18,000 to php26,000
• During Training: (5 Weeks)
• Basic Pay + ₱3,000 Transportation Allowance + Free Lunch +10% Night Differential
• Probationary Period (6 Months)
• Basic Pay + ₱3,000 Transportation Allowance + ₱2,000 Perfect Attendance Incentive + Free Lunch + HMO Coverage +10% Night Differential

Post-Regularization

Basic Pay + ₱3,000 Transportation Allowance + ₱2,000 Perfect Attendance Incentive + ₱3,000 Performance Bonus + Free Lunch + HMO Coverage + 10% Night Differential

• Additional Support: Applicants who attend the onsite interview will receive an extra ₱200.00 transportation allowance
• Job Types: Full-time, Permanent, Fresh graduate
• Pay: Php18,000.00 - Php26,000.00 per month

Benefits

• Company Christmas gift
• Company events
• Health insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee
• Staff meals provided
• Work Location: In person
• Company and salary information

Review for Reolink Innovation Inc

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Salaries for Reolink Innovation Inc

• Salaries for Reolink Innovation Inc, Pasig, P00
• Salaries for Technical Support Representative at Reolink Innovation Inc
• Salaries for Technical Support Representative at Reolink Innovation Inc, Pasig, P00

Salaries for Technical Support Representative

Salaries for Technical Support Representative, Pasig, P00