Outbound Sales Coach

• Telesales (Inbound/Outbound) work is typically performed in a call center environment and focuses on Nominal inbound customer service (logging requests, activating accounts, setting up service appointment times, etc., transfers issues for resolution to customer service reps)
• Primary focus is selling Inbound work includes responding to customer-initiated calls to activate a service, request a product/service change, schedule an installation or repair, or resolve a product/service or billing issue
• Selling targeted products/services as part of the customer-initiated interaction
• Outbound work includes Initiating calls to potential customers from a list of provided leads. Leads on the list are: Existing customers targeted for cross/up sell prior customers and potential new customers
• Positions on this level have comprehensive knowledge of the specific discipline or the broader area in which the position operates
• Executes specialized projects and activities and typically works according to set principles
• Usually generates and initiates own workload and doesn't need instructions or guidelines
• Might supervise work of less experienced professionals providing professional expertise and taking responsibility for the end-product
• Positions at this level are expected to significantly improve the day-to-day activities/processes
• Manages and oversees the implementation of short-term activities within the team
• Decisions are of an operational nature within a defined scope
• Positions on this level delivers their share of professional responsibilities focusing on professional excellence
• Typically manages a team of Individual Contributor co-workers

Qualifications

• Minimum 5–8 years of BPO Sales experience
• At least 2–3 years managing leaders (Sr. Team Lead/Assistant Manager level, Sales, Outbound Sales, Coaching, or Operations)
• Strong background in Outbound Sales, objection handling, and conversion strategies
• Proven experience in driving sales performance and developing high-performing teams
• Strong knowledge of performance metrics, coaching, and action planning
• Excellent communication, stakeholder management, and presentation skills
• Energetic and engaging during the interview – client non-negotiable
• Dynamic, proactive, and capable of building strategies and implementing course corrections
• Preferably with Travel & Hospitality experience, especially cruise lines or hotels
• Can start immediately
• Willing to work onsite at TP MOA
• Kindly answer the Recruitment questions and send as comment while applying
• Recruitment process - Operations (hiring manager) Interview and Client Interview:
• Years of BPO Sales experience
• Years of leadership/people management experience
• Years of Outbound and Inbound Sales experience
• Years of Travel & Hospitality experience
• Last drawn salary

Expected salary