Customer Service Representative (CSR)

We’re looking for someone who’s organized, reliable, and genuinely enjoys helping others.

If you're warm, respectful, and eager to support customers in a meaningful way — we’d love to work with you!

What You’ll Do at Mum’s Lasagna

• Respond to customer inquiries via messages, chats, and calls with sincerity and professionalism
• Process and accommodate incoming orders with care, speed, and accuracy
• Assist customers with a friendly, respectful, and helpful approach — in line with our brand values
• Organize and encode data related to online orders and transactions
• Perform basic bookkeeping — including tracking invoices and maintaining order forms
• Coordinate with the operations team to ensure smooth order flow and timely deliveries
• Handle customer follow-ups and concerns with patience and efficiency

What We’re Looking For

• Can multitask and stay focused in a fast-paced online environment
• Highly organized and detail-oriented
• Basic skills in data entry and encoding
• Strong communication skills in English and Filipino
• Familiar with Word, Excel, messaging apps, and online platforms
• Trustworthy, proactive, and a team player
• Work Conditions & Benefits:
• Flexible working schedule
• Willing to work on weekends, holidays, and overtime
• Overtime and holiday pay provided

• College graduate (any course)
• At least 1 year of experience in customer service, food delivery, retail, or related fields , freelance, sideline, or informal work experience is also welcome
• Excellent communication skills in both English and Filipino, written and spoken
• Strong problem-solving abilities and the ability to handle customer concerns with professionalism and empathy
• Proficient in Microsoft Word, Excel, and other basic computer applications (experience with customer support tools is a plus)
• Highly organized, detail-oriented, and able to manage multiple tasks in a fast-paced environment
• Comfortable using messaging platforms, email, and online order systems
• Able to work independently and collaborate effectively within a team
• Willing to work flexible hours, including weekends and holidays when needed