Ready for a New Career? |CDO Retail Account Up to 20K

We are seeking enthusiastic and customer-focused individuals to join Concentrix Philippines as a Retail Account Customer Service Representative in our Cagayan de Oro office. This is a full-time position offering an excellent opportunity to start a rewarding career in customer service. In this role, you will be the voice of our retail clients, providing exceptional support to customers whilst representing a major retail brand. You'll work in a dynamic call centre environment, handling inbound and outbound customer enquiries with professionalism and care. This position offers competitive compensation of up to ₱20,000 per month, making it an attractive opportunity for those looking to establish themselves in the customer service industry.

Key responsibilities

• Answer inbound customer calls with a professional demeanour and warm greeting, addressing customer enquiries, complaints and requests promptly
• Provide accurate information about retail products, services, policies and promotions to customers
• Process customer transactions including orders, returns, refunds and exchanges in accordance with company procedures
• Document all customer interactions accurately in the system, ensuring detailed

note

s are recorded for future reference

• Resolve customer issues and complaints professionally, escalating complex matters to supervisors when necessary
• Maintain a high standard of customer service consistently throughout each shift
• Meet or exceed performance targets including call handling time, quality standards and customer satisfaction metrics
• Adhere to all company policies, procedures and compliance requirements during all customer interactions
• Collaborate with team members and supervisors to achieve departmental goals and objectives
• Provide feedback and suggestions for process improvements based on customer interactions

What we're looking for

• High school diploma or equivalent qualification as a minimum requirement
• Excellent communication skills in English, both written and verbal, with clear pronunciation
• Strong customer service orientation with a genuine desire to help and support customers
• Ability to multitask effectively and manage multiple customer enquiries simultaneously
• Proficiency in basic computer skills and the ability to learn new systems quickly
• Patience, empathy and emotional intelligence when dealing with challenging customer situations
• Reliability and punctuality with a flexible approach to shift work, including potential evening and weekend availability
• Problem-solving mindset with the ability to think critically and provide creative solutions
• Positive attitude and willingness to learn and develop within a team environment
• Previous customer service or call centre experience is advantageous but not essential for entry-level candidates

What we offer

Concentrix Philippines is committed to supporting the growth and wellbeing of our employees. We offer a competitive salary package of up to ₱20,000 per month based on performance and experience. Our comprehensive benefits package includes health insurance coverage, performance incentives, and regular bonuses. We provide extensive on-the-job training to ensure you have the skills and knowledge to succeed in this role. Career development opportunities are available, with potential for advancement into supervisory and management positions. We foster a supportive and inclusive work environment where your contributions are valued and recognised. Additional benefits include employee wellness programmes, recreational activities and access to professional development resources to help you grow your career.

About us

Concentrix Philippines is a leading global customer engagement services company dedicated to delivering exceptional customer experiences for renowned retail and commercial brands. With a strong presence in the Philippines, we specialise in providing comprehensive call centre, technical support and customer service solutions. Our company is built on the foundation of customer-centricity, innovation and employee empowerment. We believe in creating a workplace where our team members can thrive, develop their skills and build meaningful careers. At Concentrix Philippines, we are passionate about connecting exceptional talent with rewarding opportunities in customer service. Our commitment to excellence, combined with our supportive team culture, makes us an ideal employer for individuals seeking to launch or advance their career in the customer service industry.

Apply now

Ready to start something new in Cagayan de Oro? We would love to hear from you! Submit your application today and take the first step towards an exciting career in customer service with Concentrix Philippines. Join our dynamic team and make a difference in the lives of our customers whilst building a rewarding career with us.