CSR Hiring - Healthcare Account | Newbie-friendly

Promo Alert: Join a class this September and win up to ₱50K* in groceries! Plus, get a ₱3K EGC* when hired for our Luxury Retail account at SM Lanang. How to join our team? Click “Apply”Visit us at:

• Upper G/F, Felcris Centrale, Quimpo Boulevard, Davao City every Monday to Friday between 10 AM - 6 PM! Bring 1 valid ID.
• SM Lanang, Fountain Court, J.P. Laurel Ave., Agdao Davao City every Monday to Friday between 10 AM - 6 PM! Bring 1 valid ID.Online interview via Zoom | Monday to Friday between 12 PM - 6 PM: https://ibex.zoom.us/j/98397886050

Job Description

• Handle incoming calls from customers proficiently
• Assess customers’ needs and provide personalized guidance
• Maintain optimal call durations while ensuring a friendly, informative, and helpful approach
• Uphold productivity and quality benchmarks
• Exhibit a sense of urgency in addressing customer queries
• Escalate customer issues accurately and promptly
• Deliver timely, accurate, and professional customer service
• Maintain a positive and professional attitude, reflecting positively on the company
• Utilize departmental resources, policies, and procedures effectively. Qualifications: No call center experience required! Fresh Graduates are welcome to apply
• K12 Graduate/ Completed at least 2nd year college level (old and new curriculum) / 2 year vocational graduate / 2 year Associate graduate
• Excellent communication skills
• Excellent customer service, problem-solving, and multitasking skills
• Knowledge in Australian/New Zealand culture is a plus
• What should you expect from us?ibex-clusive Benefits: Work Onsite Allowance*Extensive HMO coverage for you and your dependents
• Non-taxable allowance on top of your basic salary
• Excellent Program Incentives based on performance
• Group Life Insurance30 Service Incentive Leaves (15 days convertible to cash)*Terms and conditions apply