Customer Service Openings in Clark Freeport | Salary Up to ₱25K
Angeles City, PampangaPosted 6 hours agoJobStreet
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About the role
About us
Concentrix Philippines is a leading global provider of customer engagement and business services. We specialise in delivering exceptional customer service solutions across multiple industries and channels. With a commitment to excellence and innovation, we partner with world-class brands to transform customer experiences. Our team in Clark Freeport is dedicated to creating a dynamic, inclusive workplace where talented individuals can thrive and grow their careers.
About the role
We are seeking enthusiastic and customer-focused individuals to join our Customer Service team in Angeles City, Pampanga. This is a full-time position based at our state-of-the-art facility in Clark Freeport. As a Customer Service Representative, you will be the voice of our clients, delivering outstanding support to customers whilst building lasting relationships. This role is strategically important to our organisation as it directly impacts customer satisfaction, retention, and our reputation in the market. You will be part of a dynamic team committed to providing exceptional service excellence across all customer interactions.
Key responsibilities
- Handle inbound and outbound customer inquiries via telephone, email, chat, and other communication channels
- Provide accurate, helpful, and professional assistance to customers whilst maintaining a courteous and empathetic approach
- Resolve customer issues and concerns efficiently, escalating complex matters to appropriate departments when necessary
- Maintain detailed and accurate records of customer interactions and transactions in the company database
- Follow company protocols, procedures, and quality standards to ensure consistent service delivery
- Process customer requests, orders, and account updates accurately and promptly
- Identify opportunities to enhance customer satisfaction and provide constructive feedback to management
- Collaborate with team members and other departments to deliver seamless customer experiences
- Meet or exceed performance metrics including call handling time, customer satisfaction scores, and quality targets
- Participate in training programmes and professional development activities to enhance skills and product knowledge
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