UAT Analyst

I. MAJOR RESPONSIBILITIES AND DUTIES

User Acceptance Testing (UAT) & Quality Assurance

• Design, document, and execute comprehensive UAT test plans, test scenarios, and test scripts for online gaming platforms.
• Validate core application logic, algorithm outputs, rule engines, user account management workflows, and promotional/discount engine rules.
• Validate game logic, engine mechanics, and Random Number Generator (RNG) behavior across single-player and live dealer modules.
• Identify, document, triage, and track software defects and integration bugs using designated enterprise tools (e.g., Service Now and or Github).
• Conduct regression testing and post-deployment validation following system updates, patches, and vendor releases.

Application Support & Troubleshooting

• Perform root-cause analysis of live application failures, transaction drops, or unexpected platform behaviors on OKADA online gaming iPlatform including Back Offices.
• Monitor online gaming application health, service availability, and operational performance using prescribed monitoring tools.
• Analyze platform, system, and database logs to diagnose and isolate L2/L3 technical issues before escalating complex bugs to L3 internal teams or external vendors.
• Respond to and resolve technical incidents and service requests in a timely manner according to defined operational SLAs.

OTHER RESPONSIBILITIES

3rd-Party Gaming Provider & API Integration Coordination

• Coordinate with external 3rd-party gaming vendors, aggregators, and game studios regarding project integration status, delivery milestones, and issue resolution tracking.
• Conduct API integration testing for third-party game launches, server-to-server game launch flows, Web

Socket links, and wallet balance callbacks.

• Validate game transaction logs against 3rd-party vendor reconciliation reports to ensure financial, auditing, and platform accuracy.
• Track external vendor deliverables, patch updates, and open defects to ensure timely delivery and deployment.

Customer & Operational Support

• Communicate effectively with operational stakeholders, game operations teams, and internal IT departments to minimize disruption to live casino operations.
• Provide technical support, feature guidance, and domain expertise during project deployments, major game launches, and marketing initiatives.

II. JOB SPECIFICATIONS

Educational Requirement

• Bachelor’s degree in Information Technology, Computer Science, Software Engineering, or a related field, or equivalent work experience. Experience Requirement:
• Minimum of 3 years of experience in a technical support, UAT, or technical application support within an iGaming, Online Casino, or Gaming Technology environment.
• Proven hands-on experience supporting or testing online gaming applications.
• Demonstrated experience troubleshooting REST/SOAP APIs, JSON/XML data formats, and web/mobile platform behaviors.

Skills and Attributes

Leadership Skills

o Excellent analytical, problem-solving, and diagnostic skills.

o Strong communication and technical coordination skills to interface between internal teams and external 3rd-party vendors.

o Ability to work independently, prioritize tasks under operational pressure, and function as an effective team member.

o Strong customer-first mindset with focus on operational stability and player experience.

Technical Skills

o Proficiency in using API testing and inspection tools (e.g., Postman, Swagger, Browser Developer Tools). o Working knowledge of SQL database querying for log retrieval, data analysis, and transactional verification.

o Experience with defect tracking, test management, and ITSM platforms (e.g., JIRA, ServiceNow, Azure DevOps). o Familiarity with online wallet integrations, game engine mechanics, and network transmission protocols (e.g., HTTP/S, Web

Sockets).

Other Qualifications

o Knowledge in Service Now or equivalent ticketing system, escalation process tools an advantage.

o ITIL certification, or equivalent are an advantage.