BPO Customer Service Representative

What You Will Do: Working hours will align with US business hours (9a-6p EST) and adjust by 1 hour toaccount for daylight savings time. Serve as the first point of contact for our customers, providing support throughvarious channels inbound phones, email and a callback model. Expand your knowledge of product offerings, support policies, and deliverymethods. Provide empathetic customer service to ensure customer satisfaction. Foster strong relationships with internal partners and communicate effectivelyacross all organizational levels. Utilize your problem-solving skills to resolve complex customer queries. Thrive in a fast-paced, high-volume environment with precision and accuracy. Efficiently leverage various technologies and multiple screens. Participate in internal and external training sessions as required. What You Will Bring: Proficient in English, with strong verbal and written communication skills. Ability to multitask and achieve goals in a fast-paced, metrics-driven environment.1-3 years of customer service experience. Experience with US Payroll/Time and Labor/HR is advantageous. Demonstrated technical troubleshooting skills. Ability to set and manage customer expectations effectively. Strong collaboration and time management skills. Experience handling sensitive situations professionally and thoroughly. Highly motivated and team-oriented

Work Details: Work Schedule: shifting

schedule

Working Set Up: work in office at Eastwood Libis, Quezon City