Airline Travel Customer Service Representative

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours. Top reasons to work with TDCXCompetitive remuneration, great perks, and performance incentives

Comprehensive medical, insurance, or social security coverage

World-class workspaces

• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission? You will help us deliver excellent service to our partner brands by performing these tasks: Provide customer service to passengers desiring to travel, by determining and recommending the service that meets customers' needs. Offer options of flights, classes of service, products, and services to customers. Answer and assist customers' inquiries regarding flight arrivals, delays, cancellation, flight irregularities, and other general information. Assist customers' requests and inquiries on frequent flyers' program and Star Alliance-related needs. Who are we looking for? College level

• Must have at least 1 year customer service experience in a BPO set up supporting international customers
• Must have at least 6 months experience in ticketing and reservations for an airline account
• Preferably with GDS experience
• Strong verbal and written English communication skills
• Amenable to work in rotating shifts
• Can work in Ortigas Center, Pasig City
• How to Apply? Source of Application: Job Boards - Jobstreet

Virtual Recruitment Hub

Send us your application through Jobstreet and begin your journey virtually Mon-Fri, 9am-5pm via https://bit.ly/TDCXManilaVirtualRecruitment. Declare Jobstreet as the source of your application during your interview. All candidates must have at least one (1) valid government-issued ID and a soft copy saved on their phone for verification purposes.