Customer Service Representative Operation

Customer Service Representative Operation

Good Sale Tech Co., Inc.

·

2.0

Work from Home

Remote

Fixed term

Here’s how the job details align with your profile.

Fixed term

Full job description

Customer Service Operations Return & Refund is responsible for handling and managing return/refund cases across Shopee and TikTok Shop, ensuring all refund-related data and documentation are complete and accurate. The role also handles dispute/appeal processes to secure appropriate compensation, investigates potential buyer fraud, coordinates with relevant teams, and monitors recurring issues to support operational improvements.

Key Responsibilities

• Verify & proceed with return refund request (market place) within a day
• Identify the correct issue category based on refund request reason and evidence from buyer
• Negotiate with buyers to reach a fair and appropriate resolution or compensation.
• Collect supporting evidence such as photos, videos, order details, tracking information, and chat history for appeal/dispute submission within a day
• Coordinate with External teams (Warehouse, Logistics, MPO) and related teams to validate cases.
• Follow up on pending cases and ensure customers receive timely updates.
• Monitor recurring R/R issues and report potential operational or product problems.
• Managing weekly report

Qualifications & Requirements

• Experience in Customer Service, After Sales, Return & Refund in E-commerce system (min 1 year)
• Familiar with e-commerce platforms such as TikTok Shop / Shopee
• Strong negotiation and problem-solving skills, with the ability to communicate with buyers and negotiate appropriate compensation or resolutions.
• Good communication skills with basic English
• Basic knowledge of Microsoft Excel / Google Sheets.
• Willing to work with case based targets/KPIs and follow established SOPs and marketplace policies.

Benefits

• Work from home

Application Question(s)

• Expected Salary

Experience

• Customer service: 1 year (Preferred)

Location

• Work from Home (Preferred)
• Work Location: Remote
• Company and salary information

Review for Good Sale Tech Co., Inc.

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Review for Customer Service Representative at Good Sale Tech Co., Inc.

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Salaries for Good Sale Tech Co., Inc.

Salaries for Good Sale Tech Co., Inc., Work from Home

Salaries for Customer Service Representative at Good Sale Tech Co., Inc.

Salaries for Customer Service Representative at Good Sale Tech Co., Inc., Work from Home

Salaries for Customer Service Representative

Salaries for Customer Service Representative, Work from Home

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