Customer Service Representative | Medical Biller | HMO on Day 1

Provide end-to-end support for the client's Billing Care Service by managing billing claims in EMRs and proprietary software, identifying revenue opportunities, coordinating with the Ministry of Health, and ensuring accurate, timely completion of government paperwork.

Key responsibilities

• Support the day-to-day delivery of the client's Billing Care Service by submitting, updating, and reconciling billing claims and errors in EMRs and Doctor
• Care's proprietary billing software
• Use your analytical skills to identify billing & revenue opportunities for customers
• Liaise with the Ministry of Health to help customers answer questions and resolve billing errors
• Use your keen attention to detail to help customers complete government paperwork accurately and on time

Leverage your great customer service skills to maintain positive relationships with customers by answering questions about the client's services and inbound inquiries through our customer support channels

• Help the client continue to innovate its service offering by listening to customer needs and making thoughtful suggestions to the team
• Look for ways to streamline our service delivery by always thinking, "Is there a better way?"Monitor KPIs and customer satisfaction feedback across all services
• Submit, monitor, and reconcile OHIP claims in accordance with the OHIP Schedule of

Benefits

Identify, investigate, and resolve rejected or adjusted claims

About you

At least 2 years of Customer Service Experience for English Speaking businesses/clients/customersOutstanding written and verbal communication skills, neutral English accent with clear pronunciation, great email, chat, and phone etiquette

• Background in Healthcare, collections, and/or billing programs/accounts is an advantage but not a requirement
• Experience in medical billing and working within EMRs in Ontario is an advantage but not a requirement
• Knowledge of the healthcare system is considered an asset
• Experience with any of the following tools is also beneficial: Microsoft Excel, Salesforce, EMRs, medical billing software
• Resourceful: Able to learn independently and use new knowledge to solve problems
• Honest: Able to acknowledge mistakes and always does one's best to operate with the highest degree of integrity
• Humble: Able to remove ego from discussion to identify the best solution to a problem
• Smart: Able to quickly apply new knowledge to foreign situations
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