Customer Service Representative

JOB RESPONSIBILITIES

• Receives, answering phone chat inquiries on a professional manner.
• Responding promptly to customer inquiries.
• Monitor Gree website, Gree Facebook page, Gree emails, and Gree-Unitech related Customer Service Channels for checking and monitoring any concerns or complaints.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Processing requests/concerns of clients and communicating/coordinate to concern departments.
• Keeping records of customer interactions, transactions, comments, and complaints. (filings/ documentation purposes)
• Gives feedback to customers with regards to requests or complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer/client service process.
• Ensure customer satisfaction and provide professional customer support.
• Knowing our products inside and out so that you can answer questions.
• Maintaining a positive, empathetic, and professional attitude toward clients at all times.
• Daily log in of activities and to be checked daily by your immediate head. Update everything to monitoring log sheet.
• Escalate concern to immediate head if needed.
• May assist HR & Operations on the given tasks.
• Others may be directed by the immediate head.