Technical Support Specialist
Makati City, Metro ManilaPosted 5 days agoJobStreet
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About the role
WHAT WE OFFER:✔ Premium HMO with 350,000 MBL and 3 dependents with 250,000 MBL each✔ 50% discount on Shinagawa's Lasik and Aesthetics✔ 20% discount with Shinagawa Pharmacy✔ FREE Meal✔ FREE Shuttle Service✔ Rewards and incentives✔ Training and Engagement activities✔ Career advancement opportunities✔ Paid referral program
ABOUT US:Infini
VAN, Inc. is a Japan-affiliated digital solutions and telecommunications company in the Philippines that offers and delivers: World-class Connection
Guaranteed and Real Fiber Speed
Reliable Access and Services
We provide a business Internet user experience that is at par with global standards, delivered via end-to-end Fiber Optic Network Infrastructure that is fully redundant and backed up by experienced and reliable management and technical support teams. Location: Makati
Description of Duties: Respond to customer inquiries regarding telecom services (voice, broadband, mobile, fiber, VolP). Diagnose and resolve hardware, software, and network-related issues. Escalate complex problems to NOC (Network Operations Center) or higher-level support when required. Support installation, configuration, and maintenance of telecom equipment (routers, modems, switches, PBX, VolP systems). Provide step-by-step guidance to customers for service restoration. Collaborate with carrier partners and last-mile teams to resolve escalations. Maintain and update knowledge base articles for common telecom issues. Preferred Qualifications / Experience: Strong knowledge of telecom infrastructure (fiber, VolP, SIP, etc). Familiarity with networking protocols (TCP/IP, DNS, VPN). Excellent communication and customer service skills. Ability to work under pressure and manage multiple escalation.
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