Customer Service Representative | Onsite | Ortigas | Day Shift

Turn NBN Frustrations Into Better-Connected Australian Homes

Bring clarity to the moments when Australian customers need their connection back. The Customer Service Representative combines technical troubleshooting, product guidance, and customer care to resolve telecommunications concerns and strengthen service loyalty. Gain valuable international exposure while building a sustainable global career with Emapta's Top 1% talent from the Philippines. Your Career Snapshot

• Employment Type: Full-time
• Shift: Day Shift, Consecutive Days OffWork Setup: Onsite, Ortigas
• Exciting Perks Await! Competitive Salary Package

Day Shift

Schedule

• HMO coverage with free dependent upon regularization
• Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)

Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer! Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)Unlimited opportunities for employee referral incentives across the organization

Standard government and Emapta

benefits

• Total of 20 annual leaves to be used at your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• At least 2 to 3 years of customer service experience
• Customer-first mindset with a genuine desire to help others
• Strong attention to detail and ability to learn quickly
• Proven ability to build rapport and engage customers effectively
• Ability to explain complex information clearly and simply
• Strong problem-solving skills and confidence in navigating ambiguity
• Excellent customer service skills, including patience, empathy, and de-escalation techniques
• Effective multitasking and priority management skills in fast-paced environments
• Calm and courteous approach to handling tense or challenging situations
• Excellent verbal and written English communication skills
• Proficiency in computer systems, internet browsers, basic software applications, and Microsoft 365Your Daily Tasks
• Provide friendly, professional, and prompt customer service through phone, email, chat, and social media
• Resolve customer inquiries, complaints, and technical issues involving NBN, mobile, and IPTV services
• Provide pre-sales guidance on products and services and assist customers with sign-ups
• Coordinate with relevant departments to troubleshoot concerns and achieve timely resolutions
• Maintain accurate and up-to-date customer accounts and service records
• Escalate complex concerns to the appropriate teams for further investigation and resolution
• Maintain current knowledge of products, services, promotions, and company policies
• Demonstrate a positive and professional attitude in every customer interaction
• Share customer feedback and insights to support continuous improvements in the customer experience
• Participate actively in team meetings and training sessions

About the Client

Our client is an Australian telecommunications provider delivering reliable, accessible connectivity solutions for households nationwide. They offer NBN broadband, mobile services, home phone solutions, and international IPTV entertainment, supporting customers across their everyday communication and digital needs. Their broadband plans accommodate everything from browsing and streaming to gaming, remote work, and multi-device households. Through straightforward telecommunications products, convenient account management, competitive service options, and dedicated customer support, they help Australians stay connected to work, entertainment, family, and the wider digital world. Join the Top 1% Talent. A better career. A better life. Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being. Apply now and experience the difference!