IT Interns
DSV International Shared Services Inc.
Paranaque City, Metro ManilaPosted 8 days agoJobStreet
Setup
On-site
Type
Internship
Level
Mid-level
Salary
Not listed
Closes
Open
Skills mentioned
Customer ServiceTechnical Support
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About the role
Duties and Responsibilities
- Handle basic Service Desk inquiries via tickets (backlogs)
- Perform initial troubleshooting and ticket triaging (Basic or cmoplex)
- Resolve simple or repetitive incidents following KB articles and SOPsEscalate complex issues to the tenured agents
- Document ticket resolution and update ticket
note
s properly
- Follow up with users for basic validation and closure confirmation
- Incident and Request conversion vice versa
- Outbound calls for ticket follow up Ticket Scope for Interns
- Account & Access
- Password reset assistance
- Account unlock requestsMFA/basic authentication guidance
- Basic access verification
Remote ToolMicrosoft/O365 Support
- Outlook profile/basic email troubleshooting
- Teams basic issues
- Printer mapping guidance
- Shared mailbox access checking
- Hardware & Basic Troubleshooting
- Basic laptop troubleshooting
- VPN connectivity checksWi-Fi/network basic troubleshooting
- Peripheral setup assistance (mouse, headset, monitors)
Ticket Management
- Ticket categorization and reassignment
- Following up aging tickets
- Updating tickets with no CILimitations / Non-Eligible Tasks
- Major incidentsVIP/Executive supportServer/network infrastructure issues
- Administrative changes requiring elevated access
- Security-related incidents (ex. SOC PW Reset)
- Complex application troubleshooting
Sourced from JobStreet · posted 8 days ago · you apply on the original site