URGENT HIRING AVEGA! Contact Centre Executive (CSR)

Contact Centre Executive receives inbound calls and emails from Corporate Clients with regards to their Company Medical Benefit. The role involves assisting members with their inquiries and requests and following up on cases until full resolution. Key responsibilities

• Receive calls and handle emails from corporate clients including clinic/hospital personnel on a 24/7 shifting arrangement
• Provide accurate responses to queries on corporate medical benefits based on actual corporate insurance contracts
• Handle general enquiries from members and endorse to relevant parties, as necessary
• Adhere to processes and individual targets to achieve overall service level targets
• Liaise and follow up with internal departments for case resolution
• Handle specific portfolio with specific service agreement

Benefits

Paid Training

• HMO Starting Day 1Paid overtime
• Up to PHP6,000 monthly allowance and incentive per management discretion