Service Desk Specialist/Technical Support Specialist

Service Desk Specialist/Technical Support Specialist( Onsite Work Arrangement)

ITM8 PHILIPPINES INC

Dumaguete

Full-time

Here’s how the job details align with your profile.

Full-time

Full job description itm8 Philippines Inc. is a branch of itm8 A/S, a fast-growing global IT company with an entrepreneurial spirit. We proudly support thousands of international companies and their offices worldwide.

Who We Are

itm8 A/S is the leading Danish provider of IT outsourcing services for both private and public sectors. With 28 branches across four countries—Sweden, Denmark, the Czech Republic, and the Philippines—our team comprises over 1700 itm8s. At itm8, we expand the boundaries of IT solutions, focusing on four business-critical areas: Digital Transformation, Cyber Security, Cloud Services, AI Solutions, ERP and Business Intelligence.

Position: Service Desk Specialist/Technical Support Representative

Qualification

• Must be a Bachelor/College Degree in Information Technology, Computer Science, Computer Engineering, or equivalent.
• Preferably 5 Yrs. Experienced Employees specializing in Technical & Helpdesk Support or equivalent.
• Good English communication skills.
• Must have technical troubleshooting acknowledge of Windows systems, MS Office products, and 3rd party software.
• Knowledge of Computer Hardware/Software, Networks, and General computer usage.
• Willing to work on shifting schedule.

\*\*\* Qualified applicants will be trained to handle and troubleshoot Windows Servers.

Description

• Responds to phone calls and aids users with their IT-related issues.
• Accepts and manages service requests and incidents in accordance with established procedures.
• Records incidents and service requests while keeping and managing pertinent documentation.
• Recognizes and categorizes incident types and service disruptions.
• Analyzes user issues systematically and offers solutions along with potential side effects.
• Applies expertise to resolve user issues and queries databases for potential solutions.
• Escalates complex or unresolved incidents.
• Serves as the regular point of contact, receiving and managing support requests.
• Addresses a wide range of service requests for support by supplying information to fulfill requests or facilitate resolution.
• Conducts initial investigation and diagnosis as the first line of support, promptly assigning unresolved issues as necessary.

JOIN US AND ENJOY THESE BENEFITS

• Health Insurance for both Employee and Dependents
• Scholarship Assistance for Employee's Dependents
• With Free meals
• Free Medical Check-ups

Visit us at

www.itm8.com

Job Type: Full-time

Benefits

• Health insurance

Application Question(s)

• How many years of experience do you have with customer support? For Over the phone Support ? For the mail or chat support? Or both medium?

Education

• Bachelor's (Required)

Experience

• Technical support: 5 years (Required)

Language

• English (Required)
• Work Location: In person
• Company and salary information

Review for ITM8 PHILIPPINES INC

• Review for ITM8 PHILIPPINES INC, Dumaguete, P07
• Review for Service Desk Support at ITM8 PHILIPPINES INC
• Review for Service Desk Support at ITM8 PHILIPPINES INC, Dumaguete, P07

Salaries for ITM8 PHILIPPINES INC

• Salaries for ITM8 PHILIPPINES INC, Dumaguete, P07
• Salaries for Service Desk Support at ITM8 PHILIPPINES INC
• Salaries for Service Desk Support at ITM8 PHILIPPINES INC, Dumaguete, P07

Salaries for Service Desk Support

Salaries for Service Desk Support, Dumaguete, P07

Is there a problem with this job?

!