Customer Service & Order Entry Specialist | WFH | Night Shift | Up to PHP53K

Precision Behind Every Order, Service Built for Global Manufacturing

Reliable customer experiences keep specialized manufacturing operations moving from inquiry to delivery. The Customer Service & Order Entry Specialist ensures every order is accurate, every update is timely, and every concern receives professional support. Make a measurable impact across production and shipping while building a long-term global career with Emapta, designed for top 1% talent seeking growth, stability, and impact. Snapshot

• Employment Type: Full-time
• Salary: PHP 40,000 - PHP53,000Work Setup: Permanent Work From Home
• Shift: Night Shift, 9:00 PM-6:00 AM PH, Weekends Off

Benefits

Competitive Salary Package

• Night differential pay to maximize your earnings
• Fixed weekends off
• Permanent WFH arrangement
• HMO coverage with free dependent upon regularization

Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer! Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)Unlimited opportunities for employee referral incentives across the organization

• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment
• Qualifications3-5 years of relevant experience in customer service, order entry, administrative support, or a related role
• Strong attention to detail and a high level of data-entry accuracy
• Excellent verbal and written communication skills
• Strong multitasking, prioritization, and organizational skills
• High energy, a positive attitude, and a strong work ethic
• Customer-focused and solutions-oriented approach
• Ability to work effectively in a small business environment with flexible responsibilities
• Familiarity with order management or enterprise resource planning (ERP) systems is an advantage
• Proficiency in Microsoft Office applications, particularly Excel, email, and spreadsheet tools

Responsibilities

Serve as the first point of contact for customer inquiries received by phone and email. Provide prompt, friendly, and professional responses to customer questions, concerns, and requests. Enter customer orders accurately into the order management system. Verify that order details are complete and accurate before submitting them to the production and shipping teams. Coordinate with production and shipping teams to monitor order status and provide timely updates. Troubleshoot order and shipment issues and facilitate their timely resolution. Maintain accurate records, files, and supporting documentation. Assist with administrative and operational tasks during peak periods. Collaborate with cross-functional teams in a fast-paced environment. Demonstrate a professional, solutions-focused approach in all interactions. About the Client

Our client is an American polymer science-driven manufacturer advancing sanitary processing solutions for the biotechnology, pharmaceutical, and food-processing industries. Known for pioneering metal-detectable technologies and producing high-quality gaskets, O-rings, diaphragms, and other sealing components, the company helps customers improve safety, consistency, and operating efficiency. Its in-house manufacturing facilities provide strong supply chain control, traceability, and dependable quality. Backed by extensive processing expertise, our client continues developing practical, reliable products that help innovators commercialize critical processes with confidence and greater speed. Join the Top 1% Talent. A better career. A better life. Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being. Apply now and experience the difference!