Customer Care Specialist

The Customer Care Specialist is responsible for handling inbound calls from customers, providing excellent customer service, and resolving inquiries or issues in a timely and efficient manner while meeting organizational goals.

Key responsibilities

• Handle inbound calls from customers, addressing inquiries, complaints, and requests in a professional manner
• Provide accurate information regarding products, services, policies, and procedures
• Manage call volume efficiently, ensuring timely responses to customer inquiries
• Log and update customer interactions in the system as required
• Adhere to call scripts and processes to maintain consistency and quality

Meet or exceed individual performance targets, including average handle time (AHT), call resolution rates, and customer satisfaction scores (CSAT)Provide timely and effective resolutions for customer concerns or issues

• Escalate complex issues to the appropriate department or supervisor when necessary
• Accurately record and document customer interactions, including complaints, inquiries, and resolutions
• Collaborate with team members and other departments to ensure smooth operations and customer service delivery

About you

Customer-Centric Approach

Effective Communication Skills

Problem Solving

Time Management

Attention to Detail

Patience and Empathy

Ability to Multitask

Adaptability

• Able to work effectively under pressure, including during high call volume periods
• Willing to render overtime, additional hours, or rest-day work when required due to business needs