Account Manager

We are seeking an experienced and proactive Account Manager to join our Philippine team. In this role, you will be the primary person for our key clients, handling inbound sales requests and inquiries and managing enterprise accounts. Your work will directly influence client satisfaction, customer success, retention and growth - helping us expand our footprints in key markets globally. You are responsible for global partnership development and can articulate Pleased Technologies' value proposition including representing the Company comprehensive products and solution portfolio to Global account customers. Accountable for regular communications and extended team leadership enabling global Pleased sales / support to increase the scope of Company product lines and services penetration.

Key responsibilities

• Conduct demos, assess business requirements and close contract agreements to maximize conversion opportunities
• Identify account expansion opportunities through module cross-sells and feature add-ons to drive expansion
• Promptly engage inbound prospects and evaluate opportunities
• Partner with Technical, Operations and Finance teams to deliver accurate, commercially viable proposals and seamless handovers
• Maintain up-to-date client and opportunity records while driving proactive follow-ups across the sales cycle
• Serve as the primary point of contact for key, high & large value accounts, cultivating long term partnerships with decision makers or C-suite executives
• Conduct regular business reviews to anticipate client needs, identify growth opportunities and proactively mitigate risks
• Coordinate cross-functionality to ensure all contractual obligations, project deliverables and timelines are executed smoothly
• Address escalations with speed and accountability, partnering with internal teams to deliver timely solutions and protect client satisfaction
• Manage seamless onboarding, execution and post-sales support across the client journey
• About youBS in Business Administration, Marketing, Sales Management, Communications or related field
• Minimum of 3 years of similar experience, including exposure in account management, sales, marketing, and business development
• Experience in handling key accounts, large enterprise clients, high-value customers
• Proven experience in managing sales cycle from lead generation to closing
• Strong CRM experience and negotiation skills
• Experience in using CRM platform, sales pipeline tools and other similar business systems
• Perfect English communication
• Commercially-oriented, logical, fast with strong business sense and good problem solving skills
• Startup company experience and fast-paced environment

About us

Philippine-based Information Technology (IT) company engaged in the research, development, design, implementation, maintenance, enhancement, and support of innovative software and digital technology solutions. The Company specializes in the development and export of cloud-based software applications, Software-as-a-Service (SaaS) platforms, managed IT services, AI-enabled business solutions, and related technology services for clients in both domestic and international markets. The Company mission is to provide customer service software (SaaS) to clients all over the world, develop innovative, secure, and scalable software solutions that enable businesses to improve operational efficiency, and achieve sustainable growth through digital transformation.