Outbound Sales Team Leader - Teleperformance MOA

We are seeking an experienced and motivated Outbound Sales Team Leader to join our Teleperformance MOA facility in Pasay City, Metro Manila. This is a full-time position that offers a fantastic opportunity to lead a high-performing sales team in a dynamic and fast-paced call centre environment. As a Team Leader, you will be instrumental in driving sales performance, developing your team, and ensuring exceptional service delivery to our clients. This role combines hands-on sales experience with people management responsibilities, making it ideal for an ambitious professional looking to advance their career in the outbound sales sector.

Key responsibilities

• Lead, motivate and manage a team of outbound sales representatives to achieve and exceed sales targets and KPIs
• Provide coaching, training and performance feedback to team members to develop their sales skills and drive continuous improvement
• Monitor call quality, sales techniques and customer interactions to ensure compliance with company standards and client requirements
• Review team performance metrics daily and implement corrective actions where necessary to maintain productivity and sales effectiveness
• Conduct regular one-on-one meetings with team members to discuss performance, career development and address any concerns
• Participate in active sales activities by making outbound calls to support team targets and lead by example
• Coordinate with other departments to ensure smooth operations and resolve escalations or challenges that impact team performance
• Prepare and present team performance reports to senior management
• Foster a positive team culture that promotes engagement, collaboration and adherence to company policies

What we're looking for

• Professional Experience: At least 4–5 years of experience in high-volume outbound sales (B2B/B2C cold calling, telesales, or telemarketing), with a minimum of 2-3 years in a Supervisor or Team Leader capacity within a BPO environment.
• Account Background: Prior experience managing an Outbound Travel or Hospitality sales account is highly advantageous but not strictly required if the candidate has an elite outbound sales experience.
• Hardcore Sales Mindset: Proven capability to thrive in a highly competitive, target-driven setting. Must possess an exceptional aptitude for managing high rejection rates and maintaining team motivation.
• Technical Proficiency: Deep understanding of dialer technologies (e.g., predictive, progressive dialers) and robust sales performance metrics (e.g., contact rate, conversion percentage, revenue per headcount).
• Communication Skills: Exceptional verbal and written English communication skills, with an advanced ability to handle difficult corporate or consumer negotiations.
• Location & Flexibility: Willingness to work completely on-site at the Teleperformance Mall of Asia (MOA) complex and flexibility to support graveyard, shifting, or weekend

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