Inside Sales Representative

About Visaya KPO

Visaya Knowledge Process Outsourcing Corporation is a proudly Filipino organization recognized globally for service excellence, innovation, and a culture of malasakit. We are committed to building long-term partnerships through quality, reliability, and a people-first approach.

Role Overview

We are looking for a results-driven Inside Sales Representative with a strong BPO background to join our team. The ideal candidate has experience in customer engagement, lead generation, outbound calling, relationship management, and closing sales in a fast-paced, performance-driven environment. This role requires excellent communication skills, sales discipline, and the ability to manage customer interactions professionally while consistently meeting or exceeding sales targets.

Key Responsibilities

• Generate new business opportunities through outbound calls, emails, follow-ups, and lead-nurturing activities.
• Handle inbound and outbound sales inquiries professionally and persuasively.
• Qualify prospects, identify their needs, and recommend suitable products or services.
• Conduct product or service presentations and clearly communicate key features and value propositions.
• Address customer questions and objections confidently to move prospects through the sales funnel.
• Build and maintain strong relationships with prospective and existing customers.
• Maintain a healthy sales pipeline and ensure CRM records contain accurate customer information and activity

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• Meet or exceed established sales targets, KPIs, conversion goals, and other performance metrics.
• Coordinate with sales, marketing, and operations teams to support campaign performance and customer satisfaction.
• Stay informed about relevant market trends, competitors, products, and industry developments.

Qualifications

• Bachelor’s degree in Business, Marketing, Communications, or a related field is preferred.
• At least 2-4 years of experience in inside sales, telesales, lead generation, or outbound sales.
• Strong BPO or call center background, preferably supporting sales, customer service, or account management campaigns.
• Proven track record of meeting or exceeding sales quotas and performance targets.
• Experience supporting international voice accounts or offshore sales campaigns is preferred.
• Experience in B2B sales is an advantage.
• Familiarity with lead qualification frameworks, sales pipelines, and outbound sales processes.
• Experience using CRM platforms and sales tracking systems.
• Excellent verbal and written English communication skills.
• Strong negotiation, persuasion, probing, closing, and objection-handling skills.
• Ability to manage multiple leads, follow-ups, and priorities efficiently.
• Comfortable working in a target-driven, high-volume, and fast-paced environment.
• Strong customer service mindset with a results-oriented approach.
• Ability to work independently and collaborate effectively with a team.
• Willing to work according to the schedule and work arrangement required.

Perks and Benefits

• 15% Night Differential
• HMO coverage after 30 days of employment, with the option to add up to two dependents
• Retirement Benefits
• 24 Leave Credits per year, convertible to cash
• Wholistic Employee Wellness Program

Why Join Visaya KPO?

• Be part of a multi-awarded, 100% Filipino-owned company recognized for its leadership and innovation in the outsourcing industry.
• Work in a culture that values professional growth, employee well-being, and long-term partnerships.
• Enjoy industry-leading benefits and a supportive, inclusive environment.

Visaya KPO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.