Eastwood, QC - BPO Customer Service Representative ( START ASAP)

• Key Responsibilities: Handle inbound customer calls professionally
• Resolve customer enquiries accurately

Manage simple and complex customer interactions in accordance with approved processes and work instructions. Support Move In/Move Out requests, account maintenance, billing enquiries, payment plans, concessions, solar enquiries, supply concerns, meter fault enquiries, and general account servicing. Document customer interactions and updates in client systems

• Utilize CRM, telephony, and customer servicing platforms effectively
• Comply with privacy, information security, and regulatory

requirements

Participate in training, coaching, and continuous improvement initiatives

Skills and Experience: Minimum 1–3 years of experience in Contact Center, Customer Service, BPO, Utilities, Telecommunications, Banking, Retail, or similar customer-facing roles. Fluent spoken and written English communication skills. Ability to work in a metric-driven environment. Technical Skills: Proficiency in Microsoft Office applications. Ability to navigate multiple systems simultaneously. Computer literacy and data entry skills. Experience with CRM and telephony platforms is preferred. Behavioral Competencies: Customer-focused and service-oriented. High attention to detail and accuracy. Resilient and adaptable in a fast-paced environment. Strong ownership and accountability. Team player with a positive attitude. Shift Requirements: Willingness to work on rotating shifts

Availability to work weekends and public holidays as required.