IT Voice Engineer - Genesys Cloud
Quezon City, Metro ManilaPosted 3 days agoJobStreet
Skills mentioned
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About the role
- IT Voice Engineer - Genesys Cloud
- Core Responsibilities: Day to day support and maintenance of Genesys Pure
Cloud Solution and Interactive Intelligence Technology
Migration and implementation of Genesys Pure
Cloud Solution
- Creation of Documentation and Knowledge bases
- Installation and basic troubleshooting of SIP IP Phone
Responsible for managing incident and request on a daily basis depending on the criticality / urgency of the ticket raised. Conduct regular reviews of the platform to ensure optimal performance and user satisfaction. Qualifications: Hands on experience on troubleshooting both Genesys on premise and Pure
Cloud solutions
- Experience on migration and implementation of Genesys Pure
- Cloud is a plus but not mandatory
- Knowledge on Call flows, Inbound, Outbound Campaigns, Call Recordings and Call Monitoring
Basic knowledge on Gateway configuration and Genesys SIP Trunking and Dial Plans. Able to troubleshoot and identify the root causes via reading logs and other Genesys tools for troubleshooting. Can explain the issue clearly to the Vendor and provide necessary information correctly if the Vendors needs
- Knowledge on VOIP Protocols and SIPAny computer related courses graduate
- Minimum 2 years experience as IT Voice
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