Tier 2 Technical Support | Work from Office - Alabang | Morning Shift

We’re Hiring: Tier 2 Technical Support

Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered! Join our team at Cloudstaff, the #1 workplace everywhere! Think you qualify for the role? Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant! Role: Tier 2 Technical Support

• Work Arrangement: Work From Office
• Location: Philippines - Alabang
• Schedule: Morning Shift

Job description: We are currently on the lookout for a new Tier 2 Technical Support to join our team at Cloudstaff, the #1 Workplace Everywhere! Resolve complex escalations across Billing, Accounts, Domains, Email. Deliver exceptional customer experience while meeting productivity targets. Investigate domain lifecycle, DNS, and registrar-related issues. Report defects in JIRA and manage high-severity incidents. Collaborate with Product and Engineering during platform incidents. Coach agents on product behavior, workflows, and best practices. Support Team Leads on sensitive, high-impact cases. Qualifications and requirements:2+ years Tier 2 or Tier 3 support experience. Strong expertise in DNS, domains, and registrar tools (Central

Nic, Open

SRS). Experience handling billing escalations using Stripe or PayPal. Proficiency with BrowserStack/Lambdatest, Chrome DevTools, Google Cloud Logs, and diagnostics platforms. Working knowledge of APIs and tools like Swagger. Strong judgment handling billing, policy, and account safety. Non-negotiable skills and requirements: Note: All listed qualifications are required. Perks & Benefits (Work From Office/Hybrid): Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment

• Up to 24 leave credits per year
• Flexible leave credits which may be used for vacation, emergency and sick leaves
• Endless opportunities for career advancement
• Exclusive ATM inside the office for employee's convenience

Annual Performance Review with Salary Increase

We set you up for success with a company-provided PC/Laptop and fiber internet connection

Look forward to weekly office perks for work from office staff – Free Coffee, Meals and Beer Fridays! Top notch workplace with first class VIP lounge and game rooms

• Child friendly spaces to cater to the needs of employees with children, enhancing work-life balance
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• Mental Wellness Employee Assistance program through Lifeworks
• In-house psychiatrist available to support employees' well-being
• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc. Cloudstaff : Build Your Career, Anywhere

Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being. Why Cloudstaff is the #1 Workplace?

• Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
• Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
• Thrive as an Individual: We offer a strong work-life balance with flexible

schedule

s, meaningful perks and a collaborative team environment.**To become a priority applicant, please share a 1-2 minute video introduction detailing you experience in this specific role. You can upload your video to the CSJobs platforms. Please use a clean, distraction-free background and speak clearly and articulately.**