Human Resources Assistant – HR Administration

Human Resources Assistant – HR Administration

Panoptik Global

Makati

Remote

Temporary, Full-time

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Temporary

Full-time

Full job description

Job Description Summary

The Human Resources Assistant (HR Administration) provides comprehensive administrative support for human resources operations within an assigned region or area of responsibility. The role involves managing contract administration, processing entitlements and benefits, maintaining accurate ERP data, and supporting staff members with inquiries while ensuring compliance with organizational policies and service level agreements.

Core Functions & Responsibilities

• Staff Support & Inquiries: Respond to staff queries via phone, messaging apps, and email regarding HR administration in an accurate, professional, and timely manner; provide necessary information and documentation as requested.
• Contract & Benefits Processing: Review, process, and complete low-risk contract administration actions, entitlements, and benefits for assigned regions in alignment with the Transaction and Approval Matrix and established service level agreements (SLAs).
• Approvals Coordination: Coordinate with regional and headquarters stakeholders (SRMOs, RMOs, HR Officers, CoMs, RDs, HQ Departments, and BUD) to secure necessary approvals for contract actions.
• Data Management & Reporting: Update and maintain accurate HR master data within the organization's Enterprise Resource Planning (ERP) system; generate regular contract administration reports.
• Correspondence & Documentation: Prepare official correspondence, attestations, and employment certificates upon staff request.
• Timekeeping & Payroll Support: Process timekeeping and time management records, ensuring all inputs impacting payroll are submitted accurately within established deadlines.
• Issue Escalation: Identify and escalate complex HR cases, exceptions, or sensitive issues to senior HR personnel or relevant units for resolution.
• Additional Duties: Perform other related HR operational duties as assigned.

Qualifications &

Requirements

Education

• Bachelor’s degree in Human Resources, Business Administration, Psychology, or a related field, supplemented by at least four (4) years of relevant professional experience; OR
• High school diploma with at least six (6) years of relevant professional experience.
• _Note: Accredited universities refer to those listed in the UNESCO World Higher Education Database.

Experience

• Proven professional experience in Human Resources management and personnel administration.
• Demonstrated hands-on experience using an Enterprise Resource Planning (ERP) system (e.g., SAP or Oracle).
• Prior experience in an international organization, non-governmental organization (NGO), or government agency within a multicultural setting is a distinct advantage.

Skills & Competencies

• Advanced proficiency in the Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Working knowledge of United Nations (UN) HR rules, procedures, and guidelines (highly desirable).
• Excellent organizational skills with high attention to detail and data accuracy.
• Strong interpersonal communication and customer-service orientation.

Languages

• Fluency in English (required). Knowledge of additional official languages is an asset.
• Work Location: Hybrid remote in Makati
• Company and salary information

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