Outbound Sales Executive

The Outbound Sales Executive is a high-performing consultative sales professional responsible for proactively generating and converting outbound sales opportunities for Silversea's ultra-luxury cruise experiences. This role is designed for experienced outbound sales professionals who demonstrate a strong track record in high-conversion consultative sales environments, particularly within luxury travel, hospitality, financial services, real estate, or other premium sectors involving high-value purchasing decisions. This position requires the ability to engage affluent and high-net-worth clientele, manage longer and more complex decision journeys, and convert premium leads into confirmed bookings through a highly personalised and consultative sales approach. This will play a critical role in supporting the Americas consumer sales strategy, contributing directly to revenue growth by converting qualified leads and nurturing client relationships aligned with the Silversea ultra-luxury brand.

Key responsibilities

Proactively manage outbound sales opportunities across the Americas market through targeted outreach to qualified prospects and existing leads

Engage with prospective guests through highly consultative sales conversations focused on understanding travel aspirations, lifestyle preferences, and luxury expectations

• Present and position Silversea's luxury cruise experiences in a compelling and personalised manner aligned with the brand's premium positioning
• Manage the full consultative sales cycle from initial engagement through booking confirmation
• Convert high-value enquiries and opportunities into revenue while maintaining strong conversion ratios
• Develop strong relationships with prospective and repeat guests by providing a highly personalised and attentive sales experience
• Build trust with clients through product expertise, destination knowledge, and an understanding of luxury travel expectations
• Maintain regular follow-up with leads and prospects to nurture opportunities through longer and more complex decision-making cycles
• Consistently achieve or exceed defined revenue targets, productivity metrics, and conversion benchmarks
• Effectively manage and prioritise qualified leads provided through marketing campaigns, inbound enquiries, and outbound initiatives

About you

• Minimum 7 years of experience in outbound consultative sales within a high-value or premium sales environment
• Proven track record of consistently achieving strong sales conversion performance
• Experience selling luxury products or services, including travel, hospitality, real estate, financial services, or other premium sectors
• Demonstrated ability to manage longer and more complex sales cycles
• Experience engaging with affluent or high-net-worth clientele
• Strong consultative selling skills and ability to influence purchasing decisions through relationship-based selling
• Exceptional verbal communication skills and ability to build trust and credibility quickly with prospective clients
• Strong listening and needs-analysis capability
• Strong pipeline management and CRM discipline
• Ability to prioritise and manage multiple opportunities simultaneously