Multilingual Helpdesk Technician (German Speaking)
Stefanini North America and APAC
Pasay, National Capital Region, PhilippinesPosted 10 days agoLinkedIn
Setup
On-site
Type
Full-time
Level
Mid-level
Salary
Not listed
Closes
Open
Skills mentioned
Customer ServiceTechnical SupportNetworkingCommunication
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About the role
Details
- Provide professional end-user support via telephone, email or web submits.
- Provide restorative or maintenance actions to resolve end-user problems.
- Responds to end-user problems based on standard procedures.
- Track incidents and calls, including but not limited to, entering data into the database timely and accurately.
- Ticket Dispatcher - Responsible in distributing tickets in the queue and checking ageing tickets.
- Process P1/P2 tickets - Issue that needs immediate assistance
Job Requirements
Details
- Bachelor's degree or vocational in IT-related courses is a plus.
- Minimum of completed two (2) years in college or has finished a Diploma/Certificate course.
- Required skill(s):
- Basic hardware knowledge
- Basic software knowledge
- Basic networking
- Average written and spoken communication skills in one or more languages including but not limited to English and German.
- Able and willing to take several calls a day when necessary.
- Familiarity and good working knowledge in PC hardware and software troubleshooting.
- Prior Software Application support (e.g. Outlook, etc.) experience is a plus.
- Prior BPO experience in Technical Support is a plus.
- Shift flexibility and schedule adherence are required for the position.
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Sourced from LinkedIn · posted 10 days ago · you apply on the original site