Customer Service Associate (School Experience Preferred) | Hybrid

Are you a Teacher looking to explore a career beyond the classroom? Orange

Apps Inc. is an Education Technology (EdTech) company providing a School Management System that helps schools manage their daily operations more efficiently. We are looking for a Customer Happiness Associate who can use their teaching experience, communication skills, and knowledge of school operations to support our partner schools. If you enjoy helping people, explaining things clearly, solving problems, and learning new technology, this opportunity may be for you!

Key Responsibilities

Provide customer support through email, chat, phone calls, and online meetings. Conduct system orientations, demonstrations, and training sessions for teachers and school staff. Guide users in navigating and using the Orange

Apps School Management System. Assist schools with onboarding, implementation, and system adoption. Troubleshoot basic system concerns and coordinate with the appropriate team when needed. Follow up with clients to ensure their concerns are properly resolved. Build positive relationships with teachers, school administrators, and other school personnel. Document customer concerns, feedback, and resolutions. Gather user feedback and communicate concerns and suggestions to the internal team. Participate in school visits, meetings, training sessions, and orientations when required.

Qualifications

Bachelor's Degree in Education or a related field. Teaching experience is required. Strong verbal and written communication skills. Good presentation and interpersonal skills. Comfortable conducting online meetings and training sessions. Proficient in Microsoft Office, particularly Microsoft Excel. Comfortable learning new technologies and software systems. Strong problem-solving and organizational skills. Patient, adaptable, and customer-focused. Able to work independently and as part of a team. Benefits &

Perks

Hybrid

Work Setup

HMO Coverage

Training and Learning Opportunities

Career Growth Opportunities

Exposure to EdTech and Technology

Collaborative Work Environment

Work

Requirements

Must have a reliable laptop or desktop computer. Must have a stable internet connection. Willing to report onsite and travel to partner schools when required. Willing to conduct onsite and online training and client meetings.