Customer Success Representative (Graphic Design)

About the Client: This high-growth industry innovator transforms custom garment decoration through cutting-edge, eco-friendly heat transfer technology. Founded by industry veterans to eliminate traditional printing challenges, the organization is driven by a mission to help creators, entrepreneurs, and global brands scale. The company delivers uncompromised quality by combining advanced water-based inks with precision engineering to create vibrant, long-lasting products. Its fast-paced, grit-driven culture empowers problem-solvers, fosters continuous career development, and celebrates collective success. It offers an exceptional environment for driven professionals who thrive on craftsmanship, innovation, and making a tangible impact. Job Summary: This dynamic customer-facing role pairs exceptional multi-channel support with a keen eye for visual detail. Ideal for candidates with a genuine passion for graphic design and hands-on skills in Adobe Creative Suite (Illustrator and Photoshop), the position involves guiding clients through artwork guidelines, order specifications, and product choices. Beyond resolving inquiries and processing order changes efficiently, the specialist serves as an educational resource—helping clients bring their creative visions to life while ensuring high quality, accuracy, and satisfaction at every step. Responsibilities

• Deliver exceptional customer service across all channels (phone, email, chat, face-to-face)
• Handle customer inquiries regarding orders, tracking, billing, and product education
• Review and communicate artwork guidelines with customers
• Process order changes, reprints, and timeline adjustments efficiently
• Provide customer education and product promotion
• Manage customer complaints with a resolution-focused mindset
• Make outgoing calls when required in a prompt and professional manner
• Requirements2 to 4 years customer service experience across multiple channels
• At least 2 years experience with Adobe Suite Products (illustrator or photoshop) or a degree holder in any creatives/design course
• Strong multitasking ability
• Tech-savvy with social platforms and applications
• People coordination and relationship building skills
• Effective problem-solving capabilities

Preferred Skills

• Adobe Illustrator experience
• Understanding of basic art and design concepts (sizing, file types, Pantone colors)

Work Arrangement

• Work Setup: On-site
• Work Hours: Monday to Friday, 6:00 am to 8:00 am PDT flexi start time, should complete nine 9 hours work

Why you should join our team! Leaves entitlement, HMO and life insurance upon hire! Ready to take on the next challenge? If you’re looking for an organisation with outstanding career-development opportunities, amazing work-life culture, and comprehensive benefits crafted to support work-life harmony, you might be a perfect fit at Deployed! At Deployed, we truly believe that our team is the core highlight of our brand. With our goal of being a top business partner for our global clients, we take it as a responsibility to build a diverse, inclusive, and growth-oriented work environment where employees of all backgrounds and lifestyles feel a sense of belonging, mutual respect, and kindness.