IT Helpdesk Senior Officer
Ermita, Metro ManilaPosted 9 days agoJobStreet
Skills mentioned
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About the role
Duties and Responsibilities: Retail IT Support & Helpdesk Operations
Provide Level 2/3 technical support and troubleshooting for retail stores, ensuring timely resolution of IT incidents and service requests.POS Hardware & Retail System Support
Provide technical expertise in POS hardware installation, configuration, troubleshooting, and maintenance, including POS terminals, Cash drawers, Receipt & Shelftag printers, Barcode scanners, Customer displays, Payment devices, Store peripherals. New Store Opening & Technology Deployment
- Support end-to-end IT requirements for new store openings, including Store IT readiness assessment. Vendor Management & Coordination
- Coordinate with IT vendors, suppliers, and service providers for Hardware repairs and replacements. Deployment Planning & Project Support
- Assist in planning and executing IT rollouts, upgrades, and technology refresh projects.IT Asset & Documentation Management
Maintain accurate records of store IT assets, including POS equipment, Store devices. Other task may be assigned within IT department. Qualifications: Bachelor's degree in Information Technology, Computer Science, Information Systems, or related field. With 3-5 years of relevant experience in IT Helpdesk, Desktop Support, or Retail IT Operations. Hands-on experience supporting retail POS systems and store technologies. Ability to manage multiple priorities in a fast-paced retail environment. Willingness to travel to stores when required.
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